Anyone who follows our business knows that the client experience is very important to us. We’re constantly reviewing our processes and looking for ways that we can make your service experience better or more convenient. That’s why you might be surprised to learn we’re introducing a policy that – at first glance – doesn’t look […]
2020 marks my 18th year in the automotive service industry. Looking back, there are certainly workdays that I won’t forget, and this post is partially inspired by one of them. It serves as a great example of how a shop like ours would rather perform a less profitable service like a diagnosis in order to […]
One question we’ve received a lot lately is “How much do you charge for an oil change?” We usually answer by saying that instead of just an oil change, we prefer to perform a full vehicle maintenance service instead. What’s the difference?
Every couple months, we try to give back to the community by hosting free car care clinics at our shop. Our latest workshop was all about buying a pre-owned vehicle; an evening where we hoped we could help prevent at least a couple folks from making some common car-buying mistakes. Even though we earn a […]
Being Airdrie’s newer vehicle service leader means we get a lot of questions about modern cars and new car technology – and we’re always happy to answer them! We’re often asked what the difference between a hybrid and a plug-in hybrid is, or what the difference between a hybrid car and an electric vehicle (EV) […]
A client was rather upset that technicians at his dealership weren’t figuring out an issue with his car. He didn’t realize they also WEREN’T BEING PAID to figure them out either!
For most of us, oil filters are probably something we never think about. We know that when we change our engine oil, the oil filter also needs to be replaced as well. What kind of filter should your mechanic use? Does it even matter? An oil filter is an oil filter, right? Wrong! Nowhere else […]
Note: This article is a little something different from our owner, Chris Dekker. Along with being a journeyman technician for 11 years, Chris has been a shop owner for 8 years as well. Very passionate about our industry, Chris spends much of his spare time reading about everything car-related or chatting with other automotive professionals. […]
It’s mind boggling how many drivers still think they need to service their newer vehicle at a dealership while it is under warranty, in order to maintain that warranty.
From the big blue sign at the front of our shop, to the logos on our business cards, lots of clients are starting to notice the NAPA Autopro branding going up around our business. Customers who already know the Autopro brand have been really pumped about this, which is great! But for people who don’t […]