Last month we shared an interesting story on our Facebook page about a new challenge in our industry: Drivers “diagnosing” their car with ChatGPT, then asking a service centre to perform a repair based on that diagnosis. The TLDR from that post: Now, we’ve experienced a different, but related challenge: Vehicle owners researching their vehicles […]

Oh boy, I love this question. Every week, at least a couple potential clients reach out just to ask this one question. We enjoy the great conversations that come about when we inquire why a person is asking. Most folks that ask about our service rate are trying to determine how expensive we are – […]

When you purchase a new or pre-owned vehicle from a dealership, it’s inevitable: You’ll have to make the dreaded trip to the finance office. With the sale done and a price agreed upon, the finance office takes over to arrange your car loan/lease and other payment arrangements. It is also their job to sell you […]

2020 marks my 18th year in the automotive service industry. Looking back, there are certainly workdays that I won’t forget, and this post is partially inspired by one of them. It serves as a great example of how a shop like ours would rather perform a less profitable service like a diagnosis in order to […]

A client was rather upset that technicians at his dealership weren’t figuring out an issue with his car. He didn’t realize they also WEREN’T BEING PAID to figure them out either!

Note: This article is a little something different from our owner, Chris Dekker. Along with being a journeyman technician for 11 years, Chris has been a shop owner for 8 years as well. Very passionate about our industry, Chris spends much of his spare time reading about everything car-related or chatting with other automotive professionals. […]