When an unexpected breakdown happens, we work hard to reduce your stress by providing the best repair experience possible.
Automotive repair at the highest level.
We understand: There’s never a good time for your vehicle to break down. That’s why, above anything else in our business, we place tremendous importance on easing these situations. We’re going to take great care of you, and your vehicle.
It starts with empathy and integrity; taking the time to understand your needs, and providing honest solutions to your vehicle concerns. Next, we’ll perform a complete and high quality repair, to reduce the chance of future issues. As we go, we’ll keep you up to date on your vehicle’s progress, so you’re not left wondering what’s going on. Your vehicle will be ready to go at the time you’re expecting, for the price you’re expecting – no surprises. When we’re done, we’ll back your repairs with the best workmanship warranty in Airdrie.
Better quality repairs.
Some of the repairs we perform (like brake replacements, for instance) are jobs that many people can do, but fewer people do well. There are a lot of little things that go into servicing a vehicle at the highest level – little things that our customers will never see, but we take the time to do them because we know it makes a difference.
Because we’re very passionate about our trade, we take great pride in the quality of our work. We have created a company culture that revolves around putting quality over quantity, and making every repair special. This is one reason that we’re one of the only major shops in the area to pay our technicians strictly by the hour, with no commission or incentive-based pay system in place at all.
Better quality parts.
It’s a common assumption that a dealership will only repair your vehicle with genuine OEM parts, and that an independent service facility will usually use aftermarket parts. Neither of these statements is true. Every day, local dealerships order dozens of parts from aftermarket suppliers like Napa or Auto Value; and we receive dozens of parts deliveries from dealerships and OEM warehouses.
It goes without saying that the quality of the parts we use has a major effect on how long our repairs last; and how well your vehicle performs. For this reason, we only use premium aftermarket or genuine OEM (factory) parts. On average, you’ll receive a better quality part from us than with most local competitors. Every time we provide you with an estimate, we take the time to shop around on your behalf; always looking to strike the perfect balance between quality and cost. You can rely on our decades of experience to determine where you can save a little money with an aftermarket part; where an aftermarket part might actually work better; and where only OEM parts will do.
Many automotive shops have entered sales agreements where they are required to purchase most of their parts from one supplier. We, on the other hand, have total freedom to choose the parts that will perform best for you every time.
What is your labour rate?
We get this question a lot, and here’s the quick answer: Our labour rate for general mechanical work is $160 per hour. This is higher than most other service centres in Airdrie, and that’s on purpose. For the longer answer as to why, we’d love to help explain the difference between auto repair price and value sometime! Please contact us, and we’d love to describe:
- How the hourly service rate actually doesn’t actually influence the cost of repairs very much.
- Which other factors – factors which are harder to measure – have a much larger effect on your repair costs.
- How we employ diagnostic accuracy and honesty to deliver a lower cost than “cheaper” shops.
Airdrie’s best workmanship warranty: 3 Years/100,000 kilometers
We stand behind the quality of our work like nobody else. While our attention to detail and careful selection of parts already keeps our warranty rate very low, you are well protected in the rare event that something does go wrong. We back every repair with an unbeatable parts and labour warranty: three years or 100,000 km; whatever comes first. In addition to that, you also receive two years of warranty coverage right across Canada at any other NAPA Autopro facility.
With My Garage, you have the confidence of knowing that every vehicle problem is being fixed right the first time – and usually for the last time.
Learn more about automotive repair!
Including brakes; steering & suspension; engine repair; transmission repair and more, we provide full bumper-to-bumper repair of most North American and Asian vehicle brands. We have created some informative pages about the repairs our customers ask about most. See list of articles below, and check back soon as we’re always adding more!