Our non-commission pay structure promotes better quality of work, honesty and a focus on doing the little things right. It also contributes to a low stress, team-based work environment; helping us attract the elite technicians that a dealership can’t.
This isn’t common knowledge, but most mechanics in dealerships and mid-to-large size shops are not paid by the hour. Most are paid by the repair; on a commission or “flat rate” system. We feel that those systems can promote sloppy or rushed work and dishonesty – and we’ll have nothing of that! When it comes to the work that leaves our shop, our focus will always be on quality, not quantity. A flat rate work environment also means that technicians are in competition with each other, which discourages teamwork and some of the collaborative problem-solving that takes place in our service bays.
Similarly, service advisors in dealerships and larger chain shops are also paid partially on commission: the higher your final bill when you leave, the higher their pay. This can lead to advisors pushing work on clients unnecessarily. You’ll be happy to know that our service team members are paid completely by the hour, and their earnings don’t change whether you decide to repair your vehicle with us or not. This allows them to advise, not sell; always looking out for your best interests. It’s what we do!